Publication Details

Publication overview

AI’s promise of greater productivity raises a critical question: who benefits, and who bears the costs? Drawing on existing literature, this chapter examines risks involving employment displacement, changing skill requirements, income inequality, privacy, and discriminatory decisions. It also considers how algorithmic management can affect employee autonomy, trust, and well-being. The discussion emphasizes reskilling, responsible governance, transparency, and human oversight as responses to these challenges. For HR professionals and organizational leaders, the chapter encourages evaluating AI adoption through its consequences for people and society alongside its operational benefits.