Publication Details

Publication overview

How can organizations capture the benefits of AI while preserving the human expertise that drives judgment and innovation? This conceptual chapter examines the tension between automation and augmentation and proposes a framework for managing their interdependence. Its “DeParadoxication” approach treats them as complementary processes that evolve across tasks and over time. The chapter also highlights leadership’s role in aligning technology, knowledge sharing, and workforce capabilities. For organizational leaders, it offers a strategic foundation for coordinating AI adoption with job design, employee development, and human–machine collaboration.